The nerve of some people.

September 15th, 2008

So, I just spent the majority of my day on the phone with Sprint. I’ve had Nextel for years, ever since Sprint bought them I’ve had nothing but problems.

Back in June I went to my account online and tried to change my plan to unlimited. Ryan calls Justin and Chris all day and was using up my thousand minutes in no time at all. So I figured the plan went through. A month later I get a huge phone bill. So I call them yelling about how my plan was switched to unlimited, and come to find out the website was messed up and it never went through. So I pay that Bill and he promises it will be switched over.

Now this month they finally came out with a Sprint phone that would work with Nextel Direct Connect. So of course I bought it since I’ve been waiting YEARS for a simply “decent” phone compatible with Nextel. It wouldn’t auto activate so I tried online. Online kept erroring so I called. By the end of the night I had spent over five hours on the phone with them before it got activated.

99% of the workers could barely even speak English. I couldn’t understand a word half of them said. And every single time they put me on hold they HUNG UP ON ME. Finally after hours and it supposedly being settled. I went to sleep. The next morning I woke up to over 20 text messages from them about services being added and removed. They even CALLED me and apologized for it and said everything was now *FINALLY* fixed.

Well I guess it wasn’t because my Mom stomped up my stairs screaming over a 500+$ bill telling me to have fun paying it.

I called then flipping out and what does the first girl do? PUTS ME ON HOLD AND HANGS UP ON ME. Finally I got someone nice who could speak English, (which is a MIRACLE with this damn company ) and her supervisor lifted all the charges. I’m still pretty pissed though. The whole situation was ridiculous.

Tags: miracle, mom, next morning, nextel, sleep, sprint, stairs, supervisor, text messages, waiting years

Entry Filed under: Update